Frequently Asked Questions

Answers to all your questions about lt99

From opening an account to bonuses, payments, games, and security — here you will find detailed answers to the most frequently asked questions from Bangladeshi players about the lt99 platform.

Account
Deposits and Withdrawals
Games
Bonuses
Security

Welcome to lt99. Below we have organised the most common questions from Bangladeshi players into five sections — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions and Security and Responsible Gaming. If you cannot find your question, contact our 24/7 Bengali live chat support.

Account and Registration

Account and Registration

To open an account at lt99, you need an active mobile number and a valid email address. The registration process is simple and fast — it can be completed in just a few minutes. Make sure to enter your personal information accurately when creating your account, as identity verification may be required at the time of withdrawal. Each person can only create one account.

Yes, lt99 is built specifically with Bangladeshi players in mind. A fully Bengali-language interface, Bangladesh's popular payment methods (bKash, Nagad, Rocket, bank transfer), and 24/7 live chat support in Bengali — everything has been made accessible for Bangladeshi users.

If you have trouble logging in, first make sure you are entering the correct email or mobile number and password. If you have forgotten your password, use the "Forgot Password" option. If the problem continues, contact our 24/7 live chat or send an email to [email protected] — our support team will assist you promptly.

After logging in to lt99, you can update some details from your profile settings, such as your contact email or phone number. However, to change your name and core identity-related information, you will need to contact the support team and complete a verification process. Make sure to provide accurate information to avoid any complications in the future.

Absolutely. lt99 is fully mobile-friendly. You can play directly in the browser on any Android or iOS smartphone — no separate app download is needed. Registration, deposits, withdrawals, and all types of games can easily be done on mobile.

Deposits and Withdrawals

Deposits and Withdrawals

Depositing money into lt99 from bKash or Nagad is usually instant — in most cases it reflects in your account within a few minutes. Bank transfers may take a little longer. The minimum deposit amount for any method is ৳200.

Withdrawal processing at lt99 is generally completed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳500. If your account verification (KYC) is already completed before submitting a withdrawal request, the process will be even faster.

lt99 currently supports four payment methods: bKash, Nagad, Rocket and bank transfer. Both deposits and withdrawals are possible with all these methods. The minimum deposit is ৳200 and the minimum withdrawal is ৳500 across all methods.

lt99 generally does not charge any additional fees on deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply its own service charges, which are determined by that provider's own policy. For more details, visit the lt99 Login page or ask our support team.

Yes, Nagad is one of the supported payment methods at lt99. You can easily deposit money into your lt99 account using the Nagad app or USSD code. The minimum deposit amount is ৳200 and deposits are generally processed quickly.

After logging in to lt99, you can check the status of your withdrawal from your transaction history. It is typically completed within 15 minutes to 2 hours. If the money does not arrive within the expected time, notify us immediately via live chat — the support team will investigate promptly.

Games and Rules

Games and Rules

To bet on BPL matches at lt99, first deposit money into your account, then go to the cricket section and select the relevant match. Betting is available both before the match starts and while it is live. See the cricket page for full details on bet types, markets, and rules.

Yes, at lt99 you can enjoy live table games with real dealers in the live casino section. Games from top providers such as Ezugi and Evolution Gaming are available. Visit the lt99 Casino page for more details.

RTP (Return to Player) is a theoretical percentage that indicates how much of the total amount wagered a game returns to players over the long term. For example, a 96% RTP means that on average ৳96 may be returned for every ৳100 wagered — however, this is not a guaranteed outcome, as each round is independent and random.

lt99 only uses content from trusted and reputable game providers — such as PG Soft, Pragmatic Play, JILI, and Spribe. The games from these providers use internationally standard RNG (Random Number Generator) technology, which ensures fair play. We believe in transparency and an impartial gaming experience.

Aviator is a popular crash game by Spribe. As a plane takes off, the multiplier keeps increasing. You need to cash out before the plane crashes — the longer you wait to cash out, the greater the reward, but the higher the risk. The game is available in lt99's slots and games section.

Yes, betting on major international cricket tournaments including T20 World Cup and IPL is available at lt99. Various betting markets are offered both before the match starts and during live play. To see all cricket betting options, visit the Cricket page.

Bonus & Promotions

Bonus & Promotions

When you open a new account at lt99 and make your first deposit, you will receive a 100% match bonus of up to ৳8,000. That means if you deposit ৳8,000, you will get another ৳8,000 as a bonus, letting you start playing with a total of ৳16,000. A 25x wagering requirement applies to this bonus.

A wagering requirement (or turnover condition) means the bonus amount must be used in games a set number of times before you can withdraw it. For lt99's welcome bonus, this is 25x — meaning if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before winnings from that bonus can be withdrawn.

lt99's VIP program has three tiers: Bronze, Silver and Gold. By playing regularly, you are automatically promoted to higher tiers. The Bronze tier offers weekly cashback of up to 0.4%, the Silver tier up to 0.8%, and the Gold tier up to 1.2%. See the lt99 Casino page for details.

Certain specific conditions may apply to the use of bonuses — some bonuses apply to specific game categories and some can be used across all games. Please read the applicable terms and conditions carefully at the time of bonus activation. If you have any doubts, log in or contact support to confirm.

VIP cashback is calculated each week based on net losses. A set percentage is returned to your account according to your VIP tier. Bronze tier offers up to 0.4% cashback, Silver up to 0.8%, and Gold up to 1.2%. This is an attractive benefit for regular players.

Security & Responsible Gaming

Security & Responsible Gaming

lt99 uses SSL encryption technology to keep all data secure. Both your personal information and financial transactions are handled through encrypted channels. We do not sell or unauthorisedly share your personal information with third parties.

lt99 is for individuals aged 21 and above only. Opening an account for minors is strictly prohibited. You may be asked to verify your age during account verification, and lt99 reserves the right to close an account if the conditions are violated.

Yes, lt99 offers responsible gaming tools. If you request it yourself, your account can be temporarily closed (self-exclusion) for a set period of time. Contact our support for help with this or visit the Responsible Gaming page.

Gaming is a form of entertainment, but if you feel it is having a negative impact on your daily life, financial situation, or family relationships, do not delay — contact lt99 support right away. Our support team will assist you with self-limits, taking a break, or closing your account. You will find more resources on the Responsible Gaming page.

To support responsible gaming, lt99 offers the option to set deposit limits. You can set a maximum daily, weekly, or monthly deposit amount. To use this feature, go to account settings or contact support. It is an effective way to keep your spending under control.

lt99 is a safe and reliable online gaming platform. SSL encryption, content from fair game providers, transparent bonus policies, and 24/7 Bengali-language support — all of this has made lt99 a trusted platform for Bangladeshi players. Learn more on our About Us page.

Still have questions? Contact support

Our expert support team is available 24/7 in Bengali. Chat directly via live chat or send your question by email.

All Ways to Get Support

There are multiple ways to get help at lt99 — reach out whichever way is most convenient for you.

Live Chat

Get the fastest assistance through our live chat. Available 24/7 in Bengali — you will usually receive a response within a few minutes.

Email Support

For detailed questions or to send documents, email us at [email protected]. We aim to reply as quickly as possible.

Help Center

In addition to this FAQ page, you will find detailed information on our About Us, Terms and Conditions, and Responsible Gaming pages.