lt99's Privacy Policy
lt99 treats the security of your personal information as its highest priority. This policy describes how we collect, use, and protect your information.
Introduction and Scope
lt99 ("we", "us", "platform") operates a trusted online casino and betting service for players in Bangladesh. This privacy policy ("policy") describes how we collect, process, store, use, and disclose your personal information, and what measures we take to protect it.
This policy applies to lt99's website, mobile application, and other digital services. Please read this policy carefully before using our services. By using our services, you are considered to have given your consent to the terms of this privacy policy.
If this policy changes, we will notify you by email or through a platform notification. Continued use of our services after any changes means you have agreed to the updated policy.
- Types of Information Collected
- How Information Is Collected
- Purposes for Using Information
- Disclosure of Information and Third Parties
- Cookies and Tracking Technologies
- Data Storage and Security
- Your Rights
- Protection of Minors
- International Data Transfers
- Policy Changes
- Contact
Types of Information Collected
lt99 collects various types of personal information in order to provide you with the best possible service. We collect only the information that is necessary and nothing beyond that.
1.1 Identity Information
- Full name (first name and last name)
- Date of birth (for age verification)
- National ID number or passport number (as part of the KYC process)
- Current address
- Nationality
1.2 Contact Information
- Email address
- Mobile number (for verification)
1.3 Financial Information
- Payment method details (bKash, Nagad, Rocket, bank account)
- Transaction history
- Deposit and withdrawal records
1.4 Technical Information
- IP address
- Device type and operating system
- Browser type and version
- Login time and date
- Features used and page visit logs
1.5 Gaming Activity Information
- Play history and patterns
- Bonus usage records
- Bet amounts and outcomes
- Preferred game categories
How Information Is Collected
lt99 collects your information in several ways. Each method is transparent and carried out on the basis of your consent.
2.1 Information You Provide Directly
You provide information to us directly when filling in registration forms, completing account verification, entering payment details, and contacting our support team.
2.2 Automatic Collection
Technical and gaming information is collected automatically through cookies, log files, and tracking technologies while you use our platform.
2.3 Through Third Parties
We may receive information as needed from payment processors (bKash, Nagad, Rocket), identity verification service providers, and fraud prevention partners.
We never purchase sensitive personal information from third parties without your consent.
Purposes for Using Information
lt99 uses your information only for specific, lawful, and clearly defined purposes. The main purposes for which we use your information are described below:
3.1 Account Management and Service Delivery
- Creating and managing accounts
- Processing and verifying transactions
- Operating gaming services
- Providing bonuses and promotions
- Managing the VIP program
3.2 Identity and Age Verification
As part of responsible gaming, we ensure that only those aged 21 or above participate on the platform. Your identity document is verified through the KYC (Know Your Customer) process.
3.3 Security and Fraud Prevention
- Detecting unauthorized access
- Preventing fraud and money laundering
- Monitoring suspicious activity
- Identifying multiple accounts
3.4 Customer Service
We use your information to resolve your complaints, questions, or issues and to operate 24/7 live chat support.
3.5 Service Improvement
By analyzing user experience, we continuously improve the platform's game library, interface, and features.
3.6 Compliance with Legal Obligations
We are required to store and provide certain information in order to comply with applicable laws and regulations and to meet the requirements of regulatory authorities.
Disclosure of Information and Third Parties
lt99 does not sell, rent, or distribute your personal information to third parties. However, we may disclose information in the specific circumstances described below:
4.1 Service Partners
Payment processors (bKash, Nagad, Rocket, bank transfer service providers), KYC verification organizations, and game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, Ezugi) are partners in our service. These partners operate under strict confidentiality agreements and may use information only for designated purposes.
4.2 Legal Obligations
We may be required to disclose your information if demanded under a court order, a law enforcement investigation, or applicable law. In such cases we will make every effort to notify you in advance where possible.
4.3 Business Changes
In the event of a merger, acquisition, or sale of assets involving lt99, your information may be transferred to the new entity. Should this occur, we will notify you and obtain your consent regarding the new privacy policy.
All of our third-party partners follow international data protection standards and use SSL encryption.
Cookies and Tracking Technologies
lt99 uses cookies and similar tracking technologies on its website and application. These help improve your experience and ensure the platform functions correctly.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the platform — maintaining login sessions, storing security tokens, and remembering your preferred language. They cannot be disabled.
5.2 Functional Cookies
These cookies are used to remember your preferred game categories, display settings, and other personalized preferences.
5.3 Analytics Cookies
Analytics cookies are used to understand which parts of the platform are used most and to improve the quality of our service. This information is processed in aggregated and anonymized form.
5.4 Cookie Controls
You can disable non-essential cookies by changing your browser settings. However, doing so may limit some features of the platform.
Data Storage and Security
lt99 adopts industry-standard technical and organizational measures to ensure the security of your information.
6.1 Retention Period
We retain your information for as long as it is needed to fulfill the purpose for which it was collected or to meet legal obligations. Financial transaction records are retained for a specified period after account closure in accordance with applicable law.
6.2 Technical Security Measures
- SSL/TLS encryption — all data transmissions are encrypted
- Sensitive information stored in encrypted databases
- Two-Factor Authentication support
- Regular security audits and penetration testing
- Firewall and intrusion detection systems
6.3 Organizational Security Measures
- Only authorized personnel have access to personal information
- Mandatory data protection training for all staff
- Rapid response plan in the event of a data breach
- Regular risk assessments and security reviews
In the event of a data breach, we will notify affected users within a defined timeframe and advise them on the necessary protective steps to take.
Your Rights
As a user of lt99, you have the following rights over your personal information. To exercise these rights, please contact our support team.
7.1 Right to Access
You may request to know what kind of information we hold about you. We will provide you with a detailed description within a reasonable time.
7.2 Right to Rectification
If the information we hold about you is incorrect or incomplete, you may request that it be corrected. We will make the necessary corrections promptly upon receiving your request.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or legitimate interests.
7.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing. Upon objection, we will stop the relevant processing, unless there is a legal obligation to continue.
7.5 Right to Data Portability
You may request to receive your personal information in a structured, commonly used, and machine-readable format.
7.6 How to Exercise Your Rights
To exercise any of the rights described above, please contact our support team via live chat or by emailing [email protected]. We will aim to respond within 30 business days of receiving your request.
Protection of Minors
lt99 strictly prohibits the use of the platform by anyone under the age of 21. We do not knowingly collect or process any information from minors.
Age verification is mandatory at the time of registration. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.
If you believe that a minor is using our platform, please notify us at [email protected].
International Data Transfers
In operating lt99's services, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:
- Transferred data will receive protection equivalent to that described in this privacy policy.
- Third-party recipients are contractually bound to comply with international data protection standards.
- The necessary technical and organisational safeguards will remain in place.
- All international data transfers will be carried out using SSL encryption.
For more information regarding international data transfers, please contact us.
Policy Changes
lt99 reserves the right to modify or update this privacy policy from time to time. Reasons for changes may include:
- Changes to laws or regulations
- Technical changes or the introduction of new services
- Changes in business operations
- Improvements based on user feedback and suggestions
For significant changes, we will send a notification to your registered email address and display an announcement on the platform. The updated policy will take effect from the date it is published. Continued use of the service after any changes will be considered as your acceptance of the new policy.
The "Last Updated" date at the top of this page always reflects the date of the most recent change.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact us. Our dedicated support team is available 24/7 in Bengali to assist you.
For more information, please visit our FAQ page, Terms & Conditions, and Responsible Gaming page.